Refund policy
Thank you for shopping with Ruffneck Livin. Because our items are custom-printed on demand specifically for you, we handle returns and refunds differently than traditional retail stores. Please review our guidelines below before placing your order.
1. Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a clear printing error, we will gladly arrange a free replacement or a full refund.
- To report an issue, please email iluvuxon@protonmail.com within 7 days of receiving your package. [1, 2]
- Your email must include your order number and clear photographic evidence showing the damage or printing error. [1]
- Do not mail items back to us or the manufacturer unless explicitly instructed by our support team. [1, 2]
2. Buyer's Remorse and Size Exchanges
Because every product is manufactured on demand, we cannot accept returns, exchanges, or issue refunds for:
- Incorrect Size Selection: Please consult our size charts carefully before purchasing, as we cannot exchange items if the wrong size is ordered. [1]
- Change of Mind: We do not offer refunds or exchanges if you decide you no longer want the design or item after it has been manufactured. [1, 2]
3. Non-Returnable Items
For hygiene and customization reasons, the following items are strictly final sale and cannot be returned under any circumstances:
- Underwear, pajamas, swimsuits, socks, and masks.
- Items that have been worn, washed, or altered by the customer. [1, 2]
4. Order Cancellations
Orders can only be canceled or changed while they are in the initial review stage. Once your order has been sent to our manufacturing partner and production begins, the order cannot be canceled, changed, or refunded. [1]
5. Incorrect Shipping Information